You may cancel your order at any time up to seven days after placing the order, or taking delivery (whichever is longer). If you cancel prior to delivery we will issue a full refund. If you choose to return any items after delivery, we will provide you with a full refund for any unopened goods. Where any flat pack items have been opened, these items will be refunded less a 25% fee to reflect the fact that these can no longer be sold as new un- opened stock. Where a mattress has been opened we regret that for hygiene reasons we are unable to accept a return unless faulty. It is your responsiblility to return the items to us. The refund will be made once goods have been received back by Rainbow Wood Bingley.
Should you choose to return the goods yourself, you should first contact us on 01274 569911 to confirm you are returning the goods, they should then be dispatched to: Rainbow Wood 103 Main Street Bingley West Yorkshire BD16 2HT
Please note we are unable to accept returns of products purchased from our sister company in Farnham. Please contact them directly on 01252 727412 to arrange to return products to them.
Should you wish we can arrange collection of goods, however we will charge a collection fee to cover the costs incurred by us in doing this. Whilst we will make every effort to collect the goods as soon as possible, depending on location this may take several weeks.