Rainbow Wood is currently continuing to operate during the Coronavirus situation, although inevitably there is some impact on our business.
COVID-19 UPDATE 27th April 2020
A month on from the last update and we are doing our best to still deliver orders and are achieving near normal delivery time for most of our deliveries. Assemblies are still not possible but we are happy to offer advice on builds over the phone or even via video call to help at those awkward moments.
I have some suppliers that are not open at the moment, Sweetdreams divans and mattresses, Friendship Mill products, Extreme Lounging beanbags, and extended leadtimes on Scallywag. Other suppliers are still as normal as possible at the moment.
We are still in the office on a daily basis and are happy to take you calls and queries.
The Rainbow Wood Team
COVID-19 UPDATE 28th March 2020
Whilst things are far from normal, we are still trying to make it that way. We are taking precautions to keep staff and customers safe.
The Shop is closed but the office is still being staffed on a daily basis between 10 and 3 and we are still endeavouring to make deliveries to the doorstep where possible, although not assemblies.
Please accept that lead times may be extended.
Please continue to look at the website and feel free to ring with questions or to arrange an online consultation with video calls if required (Private virtual viewings).
Please bear with us at this difficult time.
Best regards and stay safe.
The Rainbow Wood Team.
At present (Thursday 19th March) we are continuing to operate a full delivery schedule with room of choice delivery (where delivering in our vehicles).
Our drivers are taking appropriate precautions to reduce potential cross-contamination.
Should Government guidance change this may impact on our ability to continue to offer deliveries to room of choice and assemblies. In this case assuming travel restrictions are not also in place, we will continue to offer deliveries but to the doorstep.
Due to potential staffing issues (primarily due to child care), dispatch of smaller items may take slightly longer than normal. Normally we would aim to dispatch in stock items on the next working day after order, however it may take 1-2 days longer. If you need an item quickly, we would recommend you select Express Delivery.
Our showroom remains open, however from Monday 23rd March until further notice we will be operating reduced showroom opening hours:
Monday – Friday 10AM-3PM
We will continue to be available on the phone (01274 569911) Monday-Saturday 10AM-5PM
If you cannot get to the showroom in our reduced hours, we may be able to arrange a private showroom visit. Please either call us on 01274 569911 or email email@example.com to make arrangements.