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Call: 01274 569911 | Email: sales@rainbow-wood.co.uk

Showrooms in West Yorkshire and Surrey | Full Contact Details

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Delivery Information

Delivery Charges

Our delivery charges are dependent upon which products you have ordered, and how much you are spending. Our website is split into two sections ‘Fun Stuff’ and ‘Beds and Furniture’ with different delivery charges applying to the two sections:

For products under ‘Fun Stuff’ (e.g. toys) delivery is FREE when spending over £50.

For products under ‘Beds & Furniture’ delivery is FREE when spending over £250 (excludes divans).

SALE VALUE Purchases from ‘Beds & Furniture’ Purchases from ‘Fun Stuff
UP TO £30 £3 £3
£30.00 – £49.99 £5 £5
£50.00- £89.99 £7.50 FREE DELIVERY
£90.00 – £119.99 £12.50 FREE DELIVERY
£120.00 – £249.99 £25 FREE DELIVERY
OVER £250 FREE DELIVERY FREE DELIVERY

If you are purchasing products from both sections of our website, the higher delivery charge will apply.

Please contact us prior to ordering in areas like Highland islands and Northern Island. Additional charges may apply.

Mattress Delivery Charges

Delivery charges for mattresses are £25, due to the cost involved in shipping such large items. Free delivery still applies when spending over £250.

Divan Delivery Charges

Delivery charges for divan beds are £25 per divan (maximum £75), due to the high cost involved in shipping such large items. If you are purchasing more than one divan please call us on 01274 569911 as depending upon where you are for delivery it may be possible to offer you a lower delivery charge.

Delivery of divan beds to certain areas (postcode areas LD, LL, PL, SA, SY, TQ, TR, AB, IV, KA, KW, PA and PH) is charged at £50 per divan (maximum £150).  If you are within any of these areas please call us on 01274 569911 to confirm delivery costs.  Our online price reflects the cost if we are sending by carrier, but if we are able to deliver using our own vehicle we may be able to offer a better rate.

Delivery Timescales – Small Items

If in stock, small items (toys, bedding, etc) will usually be dispatched at latest the next working day following order.  Please allow 3-5 working days for delivery.
We do not keep all bed accessories in stock. If this is the case, it will usually be specified within the product’s specific delivery information.  Once we receive your order for an item requiring ordering, we will usually contact you by phone or email to advise an anticipated delivery timescale.
We will not usually dispatch your order until all items are in stock ready for dispatch.

Express Delivery – Small Items

For small items that are in stock, we offer an express delivery option for an additional £2.  If you order by 1pm your items will be sent for delivery the next working day, otherwise you will receive it the following day.  For example order an order placed 11am on Monday would be received Tuesday, but an order placed at 2pm would be received on Wednesday.

To take advantage of Express Delivery, please add it to your basket:

Express Delivery Option

Delivery Timescales – Furniture

Wherever possible we prefer to deliver furniture either in one of our own vehicles or using the manufacturer’s home delivery service as this provides you with a better delivery service and ensures your bed/furniture is handled correctly. We can deliver to Mainland UK without issue. Please contact us prior to ordering in areas like Highland  islands and Northern Island.
We usually quote 3-4 weeks for delivery, however the following exceptions apply:

If we are delivering in our own vehicle we will deliver to your room of choice*.  We will also give you an approximate time slot for delivery^.
Occasionally we may make use of an overnight carrier to fulfil deliveries.  Where this is the case, deliveries are typically to your doorstep, and whilst you can select your day, we cannot provide a time slot for delivery.
* Please note that for health and safety reasons our delivery/assembly team are unable to remove footwear when delivering/building your bed.

^ We make every effort to plan our deliveries in order to give you an accurate delivery time.  However, there may be circumstances beyond our control that may delay our driver, should this be the case we will endeavour to keep you informed.

Express Delivery – Furniture

We appreciate that our standard delivery service does not meet everyone’s requirements. We therefore offer the option of express delivery at no extra charge on many products.  Express delivery takes 3-5 working days.  On selected products that we hold in stock, we also offer a next day delivery service. If you require delivery quicker than this please call us on 01274 569911.
Please note that we typically use overnight courier services to fulfil express delivery. Delivery can be anytime up to 4pm. Typically the courier drivers will only deliver to your front door. If you need fast delivery but have issues with these aspects of express delivery, please call us on 01274 569911.

Saturday Delivery

We are able to offer Saturday delivery using one of our overnight carriers for an additional £25.  If you require a Saturday delivery please call us on 01274 569911.

Collection

Customers are welcome to collect from our showroom in Bingley, West Yorkshire. If collecting we will ask you to pay a 20% deposit at the time of ordering, with the balance to be paid when you collect.
If your order exceeds £250 and you wish to collect (i.e. our threshold for free delivery), we will include your choice of free accessory for your bed (up to the value of £30).

Local Delivery (BD, HG, LS, HX and HD postcodes)

Local delivery is free when spending over £250.
For sales under £250, local delivery is capped at £10 for delivery to BD postcodes and £15 for delivery to HG, LS, HX and HD postcodes.
We typically quote 2-3 weeks for standard local deliveries. Naturally if you need delivery faster you still have the option of express delivery.
To reflect the fact that free delivery does not have the same value for a customer on our doorstep to one in Scotland, in addition to free delivery we offer our local customers a free accessory for your bed (up to the value of £30) when spending over £250 (our threshold for free delivery).

Gold Service Assembly

Most of our beds and furniture are flat pack products, and come with clear easy to follow instructions. We appreciate however that for many reasons not all customers either want or are able to build their beds. With our Gold Service your bed will be built in your home by members of either Rainbow Wood or the manufacturer’s expert assembly team.
Please note that to reduce time in your house we will sometimes pre-build items of furniture.

Delivery FAQs

Why are delivery charges different for products under ‘Fun Stuff’ and ‘Beds & Furniture’?

Typically products under ‘Beds & Furniture’ are far larger, heavier items which are more costly to deliver than smaller items found under ‘Fun Stuff’ such as toys.
How long will my toys take to arrive?

Please allow 3-5 working days for delivery of toys if you have selected standard delivery.
If you have paid for express delivery, you should receive the order the next working day if ordered by 1pm, otherwise it will be the following day. So for example, an item ordered at 4pm on a Friday will be dispatched Monday for delivery Tuesday.