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Terms & Conditions


1.1 “Buyer” means the person and/or organization who buys or agrees to buy the Goods from the Supplier;

1.2 “Consumer” shall have the meaning as described in section 12 of the Unfair Contract Terms Act 1977;

1.3 “Consumer Buyer” is a Buyer who is a Consumer.

1.4 “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

1.5 “Goods” or “Products” means the items that the Buyer agrees to buy from the Supplier;

1.6. “Made to Order Goods” means items which are bespoke or custom made, which have been made, modified to the Buyer’s own taste, adapted or altered in any way by the Supplier in accordance with the Buyer’s own specification and choice. So, for example, where the Buyer chooses the fabric and finish of furniture, this is made to order.

1.7. “Standard Goods” are goods which are not Made to Order Goods and where the Buyer has no choice or input. So, for example, where the Buyer chooses a painting and has no choice of frame or finish etc, this is a Standard Product.

1.8. “Supplier” means Rainbow Wood. Whose VAT number 140 6181 43.

1.9. “Terms and Conditions” means these terms and conditions but will also include any special terms and conditions agreed in writing by the Supplier; “

1.10. “Website” means

1.11. “Working Days” means any Monday to Friday from 10am to 5pm GMT excluding all Public and bank holidays in England and Wales


2.1. These Terms and Conditions apply to all contracts for the sale of Goods by the Supplier to the Buyer and will prevail over any other communication, agreement or documentation from the Buyer. Nothing in these Terms and Conditions is intended to affect a Buyer’s statutory rights as a Consumer.

2.2. If the Buyer accepts delivery of the Goods, then this shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.3. Any special conditions which apply will be set out in an email to the Buyer and will form part of these Terms and Conditions.

2.4. These Terms and Conditions can only be varied if the Supplier specifically agrees in writing.

2.5. The Supplier is entitled to vary these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions (including any special or varied terms and conditions accepted by the Buyer upon purchase).

2.6. Any complaints by the Buyer must be in writing to the Supplier’s address stated in clause 1.8 above.


3.1. To place an order the Buyer must use the Order process described in these terms and conditions.

3.2. All orders for Goods are deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason whatsoever.

3.3. If the Supplier is unable to supply the Goods then the Supplier will notify the Buyer. The Buyer can either choose to wait until those goods are available or can receive a full refund within 28 days.


4.1. The price of the Goods is inclusive of VAT and as displayed on the website and as the Buyer has finalised their choice of made to measure goods.  The total price, including VAT and delivery, will be displayed and confirmed upon checkout before the order is confirmed.

4.2. Payment of the price plus any applicable VAT and delivery charges must be made in full before order is processed.

4.3. Once the Supplier receives the order the Supplier will e-mail confirmation of the order (including details of the Goods ordered and the price) together with any applicable consumer cancellation rights.

4.4. The total price you pay for the goods will be shown at the checkout. The Supplier is entitled to adjust the advertised price to take account of any increase in our supplier’s prices, the imposition of any new taxes or duties, typographical error, or error in pricing information from suppliers. Should The Supplier have cause to adjust the price you will be offered the opportunity to cancel the order before the despatch of the goods.

4.5. In the event a product is listed at an incorrect price due to the above (see clause 4.3) the Supplier shall have the right to refuse or cancel any order submitted at the incorrect price whether or not the order has been confirmed. If your payment has already been processed and we subsequently cancel your order, we will immediately issue a refund for the full value of the amount processed.

4.6. Payment is taken at the time of ordering, regardless of the specified lead time stated.


5.1. The Supplier reserves the right to withdraw any Goods from the Website without notice without any liability whatsoever.

5.2. The Supplier reserves the right to refuse any order without liability.

5.3. Unless specifically displayed on the website, prices are not guaranteed for any length of time. The Supplier reserves the right to update the prices displayed and will use their best endeavours to ensure that prices are correct at the time the buyer places an order.

5.4, Where any payment is overdue (does not clear for any reason or is not made on time) then the Supplier will immediately cease or suspend the delivery of any Goods until full cleared payment is received by the Supplier


6.1 Goods supplied within the UK will normally be delivered within 28 working days of acceptance of order.  Where delivery will be longer than this (e.g. a made to order item), this will be advised to the customer upon receipt of the order by Rainbow Wood.

6.2 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date.

6.3 The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date, or time.

6.4 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

6.5 The title in Goods will only pass to the Buyer upon cleared full payment of the price and on delivery of the Goods to the Delivery Address, or collection by the Buyer. Risk in any Goods passes to the Buyer on delivery of those Goods to the Delivery Address, or collection by the Buyer.

6.6. It is the Buyer’s responsibility to examine the packaging and Goods very carefully for any damage, immediately upon collection or delivery. If there is any damage at all, for example, packaging shows signs of being torn or squashed, the Buyer must notify the Supplier by email to on the day they receive the goods.

6.7 Buyers must take care when opening packaging. The Supplier can not be responsible for any damage caused as a Buyer removes packaging, for example, if the Buyer uses a knife to remove packaging and Goods are damaged.

6.8. Undelivered consignments – Any items returned to our carrier as failed deliveries due to buyers not being available will be charged for a second delivery. This also occurs as a result of incorrect delivery addresses being provided.


7.1. It is every Buyer’s duty to fully inspect Goods and please refer to clause 6.7.

7.2. Where a Buyer is aware that packaging is damaged then they must notify the Supplier in accordance with clause 6.6 above.

7.3. Where a Buyer is aware of damage or defect after packaging has been opened, or the Goods are defective in that they do not comply with the Order, then the Buyer must notify the Supplier by email to within 14 days of the date of collection by the Buyer or, if later, delivery by the Supplier or third party carrier. If the Buyer fails to do so then the Buyer shall be deemed to have accepted the Goods.

7.4. Where the Goods are defective or were damaged while risk and responsibility for the Goods was the Supplier’s and the Buyer wishes to make a claim of defect or damage, then:

7.4.1 The Buyer must retain the original packaging. We ask that this be retained in good condition. Without the original packaging the Supplier may be unable to deal with the Buyer’s complaint.

7.4.2 If the Supplier agrees to replace the product then they will make arrangements with the Buyer to collect the damaged or otherwise defective Goods from the Buyer and replace them. The replacement Goods will be delivered to the Delivery Address in accordance with clause 6.

7.4.3 The supplier will examine the Goods and determine whether the defect is the fault of the Buyer or the Supplier. Where the fault lies with the Buyer the Goods will be returned to the Buyer by delivery to the Delivery Address within 14 days of receipt of the delivery charge being paid by the Buyer.

7.4.4. Where any fault lies with the Supplier, in view of the Goods sold, a replacement or replacement parts will normally be dealt with within as soon as the Supplier is able, from the date that the Buyer notifies the Supplier of a defect. However, we reserve the right to offer a refund or compensation. Refunds and compensation are normally paid within 28 days of the date that the Buyer notifies the Supplier of a defect.

7.5. Where returned Goods are found to be damaged due to the Buyer’s actions then the Buyer will be liable for the cost of remedying such damage


8.1. This clause refers to additional rights which Buyers who are consumers may have.

8.2 In addition to any other rights, consumers have statutory rights to cancel the contract for any Goods by contacting the supplier in writing within 7 working days following the day after the consumer collected the Goods or, if later, received the Goods from a third party carrier and will receive a refund.

8.3. Where Consumer Buyers exercise their statutory rights to cancel then the Goods must be returned by the Buyer, at the Buyer’s expense, within 14 days of cancellation. The Buyer is under a duty to take care of the Goods until they have been returned to the Supplier. The Buyer requests that in the case of such cancellations Goods be returned in the original packaging with adequate insurance during the return journey.

8.4. Where a Consumer Buyer exercises their statutory rights to cancel then they will receive a refund of all monies paid for the Goods, except for any costs associated with return postal/transit charges in respect of the Goods it returns to the Supplier. This will be made using the same method of payment that the Consumer Buyer used when purchasing the Goods.

8.5. If the Consumer Buyer exercises their statutory right to cancel the contract, but has not taken care of the Goods until they have been returned to and received by the Supplier, or does not return the Goods to the Supplier in their original and undamaged packaging or fails to return the Goods to the Supplier, then the Supplier shall be entitled to deduct from its refund to the Consumer Buyer (as set out in clause 8.4) all such amounts as are reasonably necessary for it to repair or replace the Goods and/or their packaging and/or recover the Goods from the Consumer Buyer (as appropriate). This amount is at the discretion of Rainbow Wood and can be up to 30% of the original purchase price.


9.1. In addition to any applicable Consumer and/or statutory rights, the Supplier offers a manufacturer’s guarantee. The manufacturer guarantee is that the materials and workmanship of the Goods will be free from defects for a period of one year from the date that the Goods were collected by the Buyer or the third party carrier.

9.2. However this entire Clause will not apply if a fault arises due to:

9.2.1. Abnormal use or working conditions, failure to follow instructions, misuse, alteration or unauthorised repair, wilful damage, improper maintenance or negligence on the part of the Buyer or a third party; or

9.2.2. Any subsequent mechanical, chemical, electrolytic or other damage after risk has passed to the Buyer, which is not due to a defect in the Goods.

9.3. Where Goods are faulty the Buyer must contact the Supplier by email at within 7 days of the discovery of the fault or within 14 days of receipt of the Goods where the Goods were faulty upon receipt or there is any problem with the order.

9.4 Once the Supplier has been notified of faulty goods, they will work with the manufacturer to resolve the issue, usually within 28 days, although in some circumstances this may be longer (e.g. customer made products).


10.1. Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or its employees or agents or for any liability which cannot be limited or excluded by law.

10.2. The Supplier shall never be liable for any indirect, incidental or consequential loss or damage whatsoever.

10.3. Time shall not be of the essence and the Supplier shall incur no liability to the Buyer in respect of any failure to deliver the Goods to the Delivery Address by any agreed date.

10.4. Other than those implied by law where the Buyer is dealing as a Consumer, in the event of the Supplier breaching any of these Terms and Conditions the Buyer’s remedies are limited to damages which in no circumstance whatsoever will exceed the price of the Goods.


11.1. The Buyer agrees to be solely responsible for the use of any Goods supplied and that they will use the Goods legally and only for the purposes that such Goods are intended to be used for and at all times in accordance with any applicable manufacturer’s instructions, advice, suggestion, guidance and information. This includes ensuring that the Buyer reads all the information and guidance supplied by the manufacturer, takes any required precautions and/or tests before use and fully understands what the Goods contain.

11.2. Furthermore the Buyer agrees that they will not misuse any Goods supplied and will abide by any laws applicable to any Goods supplied.

11.3. With all products, it is the Buyer’s responsibility to ensure that the Goods are suitable for the Buyer’s own use.

11.4. The Buyer specifically accepts that the effectiveness of any products will also be dependent on correct and effective use, storage, inspection and periodic routine maintenance.

11.5. The Buyer specifically agrees that the Supplier has no liability and furthermore that the Buyer will indemnify the Supplier for any losses or expenses incurred whatsoever resulting from any breach of this clause 9.

11.6 Where the Buyer has supplied any specifications and/or measurements, then their accuracy remains the sole responsibility of the Buyer and the Buyer shall be solely responsible for any costs and/or expenses incurred because of any inaccuracy or problems arising as a result of any specifications and/or measurements provided.


Nothing in these Terms and Conditions and no express or implied waiver by the Supplier in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.


The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.


Each clause or any part at all of these Terms and Conditions is to be regarded as independent of the others. This means that should any clause or any part at all of these Terms and Conditions be found to be unenforceable or invalid it will be severed and will not affect the enforceability or validity of the rest of these Terms and Conditions.


These terms and conditions shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes.


The prices on our site are UK VAT inclusive. Foreign orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country, you must check with your local authorities to find out what charges are applicable.


When you place an order with us using our secure online order form and web browser such as Microsoft’s Internet Explorer, Firefox or Netscape’s Navigator, the order is encrypted. The use of SSL encryption scrambles data sent from the browser to the server in a way that only Rainbow Wood can access.


18. 1. We will only collect personally identifiable information to the extent deemed reasonably necessary to serve out legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using this site, you signify your consent to the Rainbow Wood Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy.

18. 2. Please check back from time to time to ensure you are aware of any changes in out privacy practices. Your continued use of our site will signify your acceptance of these changes.